Got a watch as a christmas gift this year and needed a few links taken out. Stopped in to Russell and Ballard and within minutes they had it fitted perfectly free of charge. Staff was extremely helpful, polite, and welcoming. If I am in the market for anything else they will be my first stop!
Russell and Ballard has always been my go-to place. Ken has been the best. He always goes out of his way to make sure he understands what I am looking for and provides exactly that. From custom pieces to off the shelf items, they have always delivered. One time he didn't have exactly what I wanted. He brought in multiple (Must of been 10+) pieces for me to look at. He didn't have to but he did. Russell and Ballard is the only place I will purchase from. Hands down they will deliver what you are looking for. I have been buying from them for 20 years. They have never let me down.
I've had no issues with either piece of jewelry we purchased from this establishment. I do however have an issue with their ethics. 14 years ago we bought our wedding bands on a referral from a good friend. I had an engagement ring from a previous relationship that didn't work out. Ken offered to buy it or put it on consignment and strongly believed it could be sold relatively quickly having looked it over and determining it's fair market value. I opted for the consignment and over time, I'd call every few years just to make sure it hadn't been overlooked. I really did not want the ring back as it represented a difficult time in life. Today, I worked up the courage to retrieve it. Receipt in hand, I walked in and was politely greeted. I presented my documentation and after a short time was told it couldn't be located! I left with the understanding I'd be called back in a few days. 15 minutes later I received a call that it had been found. It absolutely bewilders me that after all these years, no one from this establishment had a customer looking for a value priced princess cut diamond ring and reassures me now that my interests were never a priority. 14 years is a long time, I guess that's why my ring wasn't important after the check cleared the bank for our purchases and obviously never presented as an option for someone, simply stuffed away in a safe until this day arrived. Thanks for the memory.
Friendly and helpful staff, very reasonable prices.
Service is the best, I got a better deal on better stuff here than any chain store could offer.
Russell And Ballard Jewelers is a US Jewelry Store based in Wyoming, Michigan. Russell And Ballard Jewelers is located at 5751 Byron Center Ave SW, Wyoming, MI 49519, USA.
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